FAQs

Frequently Asked Questions

• Do I need any licenses to operate equipment?

Yes, to operate most equipment in the state of Massachusetts you do need a hoisting license. A temporary one can be had by going to Mass Rental Licensing.

• Does the equipment come full of fuel?

Yes! But it is your responsibility to refuel it before pickup, or return. We will fuel it if you don't at a charge.

• Does the rental rate reflect taxes, and delivery fees?

A lot of times when asked what the rental is for a day, a base line price is given "The rental rate". This is the amount the rental will be pre-tax, and pre-delivery. Once we have been given an address for delivery, and received some basic information from you, a formal quote can be given.

• What is the rental term for one day?

The rental term for one day is 24 hours of position of the equipment, and 8 hours of use time during the 24 hours of position. This means, even though it is in your position for 24 hours, you are only allowed 8 working hours with the piece of equipment.

• Will I get any instructions on how to use the piece of machinary?

Yes, our staff is trained to answer all your questions regarding the rented piece of equipment. We also give a small "how-to" when you pick-up or we drop off our equipment.

Rental Policy

• Breakdowns

Unfortunately equipment can have breakdowns. If this does occur during your rental, you must notify W.C.E.R immediately. Customers are not allowed to fix equipment without permission from W.C.E.R. We will assess the problem over the phone and send someone to repair, or swap out equipment. This will happen in a timely manner so the customer doesn’t lose rental time.

• Delivery

We gladly deliver to you (one day rental or longer). A operator MUST be present at time of drop off. If a operator is not, extra charges could be added due to wait time. Our transportation fee depends on how long it takes us to get to you and the type of equipment being hauled. (Sorry, we don’t deliver portable equipment – items you can load into a car or pickup). You will be given a firm quote for round-trip transportation. However, the least expensive way for you to get the equipment is to pick it up yourself. If you have a vehicle that can safely transport your machine, it may be more economical to bring your own trailer, and haul it yourself. All trucks and trailers are inspected by our personnel prior to loading. Proper binding method, good tires, trailer brakes, lights, and current inspection sticker are just some of the things we will check.

• Fuel

For your convenience, all items leave our yard full of fuel. You may choose to refuel the equipment or pay us a refueling fee. If you return the item full of fuel, there is no extra charge for fuel.

• Insurance

The moment you accept the rented equipment, you are legally responsible for it. You are completely responsible for rented items until they are returned to our store and checked in by our personnel. We do offer damage waivers, please understand what this covers. Check with your insurance agent for coverage.

• Our Promise

W.C.E.R promise to do our best to do the right thing, the right way, the first time, every time, on time. Our goal is to make your life easier and for you to have a pleasant rental experience!

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Payment

All rentals are paid in advance, unless a commercial account has been established. A major credit card is required for ALL rentals. We accept Visa, MasterCard, American Express and Discover and check cards bearing one of these logos. Check with your card issuer for their policies regarding merchant charges, preauthorization’s, and refunds.

Rental Contract

A rental contract is generated for all rentals. Please read both sides of the contract carefully before you sign. This is a legally binding document.

Rental Period and Excessive

Rental rates are for daily, 8 hours a day. For equipment with hour meters, rental rates are based on a one-shift operation (8 hours/day, 40 hours/5 days, and 160 hours/28 day period). We make exceptions to this in some cases – your rental contract will govern. The customer will incur additional charges for hour meter overtime.

Reservations

We obligate ourselves to have your item ready on time and in excellent working condition for you for the time frame you have reserved. (No-shows are responsible for paying a penalty fee up to, or equal to a one day rental charge.) Refunds will be made for cancellations when you give us at least 24 hours’ notice prior to your reservation time. Otherwise, refunds are not usually made except in the case of bad weather. If you have made a reservation and the weather creates conditions too wet or sloppy to work, we will gladly reschedule your reservation or void it and refund your payment (as long as you give us notice any time before the date/time of your reservation).

Sunday / Holiday Rentals and After-hour Returns

We can provide you with rental equipment at times the store is closed, by appointment (such as Saturday mornings) or by emergency request. We can also accommodate after-hours drop-offs of rental items so the "rental clock" does not keep on ticking after you drop items off. We charge for all time out (renting equipment over the weekend is a two-day rental in most cases). Items returned outside of business hours remain your responsibility until we open for business and check them in. Please ask for details.

Tires and Rubber Tracks

Tires and rubber tracks are inspected and are certified to be in good condition just before the customer takes possession of the equipment. The customer is responsible for paying for repair or replacement (our discretion) of tires that incur any damage, excessive wear, or flats. Customer is responsible for paying for repair or replacement (our discretion) for any damage, excessive wear, or cuts or tears to rubber tracks.

Wear and Tear

All equipment is subject to some normal wear and tear which is expected. However, you are responsible for paying for damage or unusual wear and tear and loss to us caused by misuse, abuse, loss or theft.