- Cancellation Policy
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Unfortunately equipment can have breakdowns. If this does occur during your rental, you must notify W.C.E.R immediately. Customers are not allowed to fix equipment without permission from W.C.E.R. We will assess the problem over the phone and send someone to repair, or swap out equipment. This will happen in a timely manner so the customer doesn’t lose rental time.
Due to the fact that our equipmentis available by reservation, and the requested equipment is removed from our available equipment list making it unavailable to other customers, we are forced to charge a Cancellation fee to compensate for the time the equipment is not ravailable, as follows:
- Cancellation the day of will be assessed 1 day rental rate.
- Less than 48 Hours Notice: 25% of a 1 day rental, with a minimum of $25.00.
- More than 48 hours Notice: No Fee
Your rental will be confirmed the day prior to beginning of your rental by one of our staff. If your reservation was made the day prior to rental, that will serveas your confirmationand agreement to our Cancellation Policy.
*FORCE MAJEURE: WEST COUNTYEQUIPMENT RENTALS
Is understanding of unforeseeable and unavoidable catastrophes outside of a customers control including but not limited to natural disasters, serious illness and death.
We gladly deliver to you (one day rental or longer). A operator MUST be present at time of drop off. If a operator is not, extra charges could be added due to wait time. Our transportation fee depends on how long it takes us to get to you and the type of equipment being hauled. (Sorry, we don’t deliver portable equipment – items you can load into a car or pickup). You will be given a firm quote for round-trip transportation. However, the least expensive way for you to get the equipment is to pick it up yourself. If you have a vehicle that can safely transport your machine, it may be more economical to bring your own trailer, and haul it yourself. All trucks and trailers are inspected by our personnel prior to loading. Proper binding method, good tires, trailer brakes, lights, and current inspection sticker are just some of the things we will check.
For your convenience, all items leave our yard full of fuel. You may choose to refuel the equipment or pay us a refueling fee. If you return the item full of fuel, there is no extra charge for fuel.
The moment you accept the rented equipment, you are legally responsible for it. You are completely responsible for rented items until they are returned to our store and checked in by our personnel. We do offer damage waivers, please understand what this covers. Check with your insurance agent for coverage.