We obligate ourselves to have your item ready on time and in excellent working condition for you for the time frame you have reserved. (No-shows are responsible for paying a penalty fee up to, or equal to a one day rental charge.) Refunds will be made for cancellations when you give us at least 24 hours’ notice prior to your reservation time. Otherwise, refunds are not usually made except in the case of bad weather. If you have made a reservation and the weather creates conditions too wet or sloppy to work, we will gladly reschedule your reservation or void it and refund your payment (as long as you give us notice any time before the date/time of your reservation).